Category: Gainplan Facts

On a Quest for Good Customer Service

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It happens to all of us, and sometimes even on a regular basis – bad customer service. The lack of customer or client service seems to be all around us, doesn’t it? Join Nick this week, as he looks into a few recent cases of poor customer service - from a personal to national scale.

Categories: Gainplan Facts, Industry Ideas

Avoid ‘Me-First’ Advice and Ensure Fiduciary Responsibility

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Jeff Ivory and Thad Schlaud are always on the lookout for good financial articles, especially as they pertain to fiduciaries. Unfortunately, they are usually disappointed, but nonetheless they are always looking. This week, Thad actually received an intriguing article from a client that sparked his interest; although there are a few adjustments he would like to make. Take a look!

Categories: Careers, Gainplan Facts, Industry Ideas, News